Terms & Conditions...

Please take the time to read our terms and conditions. All orders are taken on the understanding that the customer has read and accepted our terms and conditions.

 

Our Designs…

  • Due to our stationery being handmade, items appearance may vary slightly from each other and also previous samples ordered. 

  • Some of our designs feature small embellishments which may not be suitable for small children or animals.

  • Ribbon & Card colours as shown on our website and pictures may not be a true representation of the colours in person. If you wish to colour match your stationery please request some samples, this can be provided for a small fee.

  • With Love is not responsible for checking the copyright on any Wording, Hymns and Readings used in any of your Wedding Stationery. Please ensure you have permission to use any wording supplied.

  • All stationery designs will be used for future promotional purposes unless otherwise agreed. All care will be taken to hide any personal information but your names and wedding date are likely to be seen.

 

Samples…

  • Samples are available for all Save the Date & Invitation designs. 

  • Samples cost £4.00 per Sample. If you require postage this will also be charged. 

  • Samples will not be customised but are sent with generic information.

  • Samples can take up to 2 weeks to arrive however during Wedding & Festive periods this could take longer. 

 

Placing Your Order…

  • Before placing your order please ensure your Quotation is accurate and correct. As soon as a deposit has cleared materials will be ordered. Items that are cancelled after a deposit has been paid will occur a 50% charge per item cancelled.

  • Following receipt of your deposit, a production slot will be booked. This will be based on the next space available taking into account your requirements, unless otherwise stated.

  • Additional information for your invitations and reception stationery including guest names, table names, accommodation information etc must be sent to us at least 2 weeks before your production slot to avoid any delays. A delay may mean that your order will not be completed for the agreed time. With Love accepts no responsibility in this circumstance.

  • We recommend ordering additional ‘spare’ invitations. It is unlikely that we will be able to make extra items at a later date outside your designated slot.

  • Extra invitations ordered at a later date may incur an additional fee to cover the cost of extra materials and postage.

 

Express Orders…

  • Orders placed where your production slot is due in 4 weeks time will be referred to as an ‘Express Order’.

  • An Express Order will be charged an additional £15.00 to cover the cost of special delivery of items from suppliers as well as an additional £35.00 to cover extra hours worked to complete your order.

  • Express Slots must be paid in full before work will commence. 

 

Payments…

  • A 50% deposit of the total order amount must be paid to confirm your stationery order and production slot. 

  • Work will not be started on your order until a deposit has been made payable.

  • Payments should be made by Cash or Bank Transfer.

  • Deposits are non-refundable and non-transferable.

  • The final balance is payable prior to delivery/collection of your invitations. This can be paid in instalments, as long as the full amount is received before delivery/collection. 

  • Any refunds due to change in quantities etc, will be issued by cheque.

  • Prices are subject to change. With Love reserves the right to remove any promotions or discounts without prior notice. However, any orders that have already been confirmed via a deposit and booking of a production slot will not be affected.

 

Wording…

  • A proof of your stationery wording will be emailed to you prior to your production slot. It is essential that you check the proof thoroughly to ensure all details are correct and that they’re are no spelling or grammatical errors. With Love cannot be held responsible for any mistakes that are discovered afterwards. 

  • Work will not commence on your stationery until the proof has been approved by return of email or post. Verbal approval is not sufficient incase of any future discrepancies.

  • Delays in providing information needed for proofs as well as your approval may result in your order not being completed. With Love accepts no responsibility in this circumstance.

  • Any changes to invitations requested after your approval may incur an extra cost, and may not be possible to complete where timescales are tight. With Love accepts no responsibility in this circumstance.

  • It is your responsibility to make sure all guest names and guest information are spelled correctly.

 

Receiving your Stationery…

  • Collection can be arranged from my address. 

  • Delivery is free of charge providing you live within a 10 mile radius. Over 10 miles will occur a £10.00 charge for Delivery. 20 miles maximum for delivery.

  • Postage is also available and will be charged accordingly in regards to approximate weight and size of your stationery.

  • All orders are sent via Royal Mail . You will be notified when your order is ready and your items have been dispatched.

  • If quantities increase/decrease, this may change the postage price.

  • When ordering Save the Dates, Invitations & On the Day Stationery items, there will be three charges of Delivery/Postage.

  • International shipping is available on request. Please specify this requirement before placing an order for a quotation.

  • When sending out your invitations that have large embellishments, we recommend posting your invitations in a bubble wrap envelopes for added protection.

 

Damage…

  • All of your stationery is carefully packaged to avoid damage. In the unlikely event that any items are damaged, it must be reported within 24 hours of receipt. 

  • If With Love is responsible for any damage to your order we will always seek to rectify the problem. You will then need to re-send the item back for repair. They will be no charge for this repair unless an embellishment is missing.

 

Cancellation…

  • In the event that an order needs to be cancelled, all monies paid will be lost and the production slot will be released. Any items purchased for your order will remain property of With Love.

  • If an order is cancelled midway though production all of the work carried out up to that time, that exceeds the deposit paid, must be paid for.

  • Cancellation orders are non transferable.

  • Deposits are non transferable and non-refundable.